Refund policy

1. Returns

We accept returns under the following conditions:

  • Items must be returned within [7 / 14 / 30] days of delivery.

  • The item must be unused, unworn, and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Personal care items

  • Intimate or sanitary goods

  • Gift cards

  • Downloadable/digital products

  • Clearance or final sale items

3. Return Process

To start a return:

  1. Email us at (swiftstore100@gmail.com) with your order number.

  2. Provide photos (if the item is damaged or defective).

  3. Wait for return approval and instructions.

Do not send items back without contacting us first.

Customers are responsible for return shipping costs unless the item is defective or we made an error.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Send clear photos of the issue.

We will offer a replacement or full refund at no additional cost.

5. Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the return is due to our mistake.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (processing times vary).

  3. Contact your bank.

If you still have not received your refund, contact us at [swiftstore100@gmail.com].

7. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at:

Wiki Special
Email: {swiftstore100@gmail.com]

8. Cancellations

Orders may be canceled within [12 / 24 hours] of placing the order. After this period, orders may already be processed or shipped and cannot be canceled.